ORDERING INFORMATION

NEW SHIPPING RATES EFFECTIVE 1/28/2012

To all of our valued customers.  For the last twelve years Toy Soldier Brigade has maintained one of the lowest shipping rates in the industry.  Unfortunately as of January 22, 2012 the USPS has again decided to raise their rates.  They have done so every January for the last few years, and we have elected not to raised our shipping charges.  But with this latest rate increase I am forced to raise my shipping charges.  U.S customers will only see an increase of one dollar for both 1st Class Mail and Priority Mail rates on loose gear orders.  International rates will increase the most.  Priority Mail International received the largest increase by the USPS.  Please note that these are flat rates.  We will continue to review your order and if it can be shipped for less we will refund your extra shipping.  I.E. some small international orders may be able to ship in a small flat priority rate box.

Rates as of January, 28 20012 will be as follows:

OLD RATE

NEW RATE AS OF 1/28/12

USPS 1st Class Mail - 3.95 4.95
USPS Priority Mail - 5.95 6.95
USPS International 1st Class Mail - 12.00 14.00
USPS Priority Mail International (Four Pounds Or Less) - 27.95 35.95
USPS Priority Mail International (Over Four Pounds) - You will be invoiced for exact shipping total Same

 

SECURE ONLINE ORDERING

You can order from our site with VISA, MasterCard, Discover, American Express, or eCheck using PayPal. This is one of the easiest and most secure ways to shop online.  Just click the "Add To Cart" button for the items  you wish to purchase.  This will add items to your shopping cart.  When your done shopping click the "Checkout" button, and you will be directed to the PayPal web site.  You can check the contents of your shopping cart anytime by clicking the "View Cart" button.  If your not a PayPal member sign up is easy and free.  You can also place a one time credit card order with out being a PayPal Member.

ORDERING BY PHONE

You may place your order by phone using your credit card.  Please note we are a home based business, and may not be available when you call.  You can leave a message with your name and phone number, and we will get back to you a quickly as possible.

Our phone number is 732-276-5946

ORDERING BY MAIL

Want to pay by personnel check or money order ?  Just email us with the items you want.  We will hold them until your payment arrives.  If you prefer to order by mail, print and complete a copy of our order form.  If you are unable to print our order form a hand written copy containing the same information is acceptable.  Complete and send to the address below. We accept personal checks, money orders, or cashiers checks when ordering by mail. If mailing, order payment must be in the form of  International Postal Money Order or Personal Checks Drawn on U.S. Bank Only.

Please make all checks and Money Orders payable to - Paul McGrath

New Jersey residents please add 7% sales tax

Printable Order Form

DOMESTIC SHIPPING CHARGES

Loose Gear USPS 1st Class Mail & with Tracking - 4.95
Loose Gear USPS Priority Mail - Loose Gear 6.95
Some large orders & items may be shipped by FedEx Ground.
Books purchased with loose gear are included in our flat shipping rate.
Books purchased alone will be shipped USPS Media Mail.

INTERNATIONAL POLICIES

International customers please read before placing orders.

Toy Soldier Brigade continues to offer the lowest international shipping rates and best customer service to our many overseas customers.  In the ten plus years we have been open for business we have had very few international orders go MIA.

USPS 1st CLASS MAIL - STANDARD INTERNATIONAL - 14.00 USD - Order is shipped via USPS First Class Mail.   Can be used for all gear including nude bodies.  Your order must weigh under 4 pounds.  If it exceeds 4 pounds your order will be shipped USPS Priority Mail International, and you will receive a payment request through PayPal for any shipping balance due on your order.  Your order will not ship until this balance is paid in full. Tracking and insurance are not available with this shipping option.  Use this shipping method at your own risk.  We are not responsible for any lost orders shipped via 1st class mail.  We do realize that our flat overseas rate may just be to much for some orders.  A credit to your account will be made accordingly for excess shipping charges.  Please do not email me asking where your order is until you have checked with your post office or customs office.  The US customs number that you are sent when your order ships is a delivery confirmation number, not a tracking number.  Please be advised that this shipping method can take between 10 to 60 days.  If you need your order faster please select the  Priority Mail International shipping option.

USPS PRIORITY MAIL INTERNATIONAL - 35.95 USD - Your order is shipped USPS Priority Mail International.  This option is for the customer who wants their order faster than standard airmail.  It is also the only overseas shipping method that is track able, and is partially insured.  Delivery time is 6 to 10 days, but can take longer with customs delays.  In the event that an order is lost a claim can not be filed for 45 days from the shipped date.

USPS GLOBAL EXPRESS MAIL - The only USPS shipping service that is 100% track able and insured.  Delivery time is 3 to 5 days, but can take longer due to customs delays.  Please note that this option is not available at check out.  You will have to select the Priority Mail option and you will be invoiced for your shipping balance due.

All over sized items - vehicles - large model kits will be invoiced for shipping balances.

We are not responsible for lost international orders, or orders held by the customs agency of your country.

Our charges are for freight only. You may be charged customs duty and tax by your country.

We DO NOT accept WESTERN UNION wire transfers as payment.
 

RETURN & EXCHANGE POLICY

We will gladly except your return or exchanges.

DO NOT UNDER ANY CIRCUMSTANCES SEND BACK RETURNED ITEMS IN ANY FORM OF ENVELOPE !  You will not receive a credit or exchange for items returned in an ENVELOPE !
If you are returning a defective item for refund or exchange you will be sent a PREPAID return label, so you can send the item back in the original box it was shipped in.

Returned merchandise must be in resalable condition, with all of it's ORIGINAL PACKAGING.
Please note that returned merchandise is subject to a 10% restock fee
Please note no returns on ONESIXTHUNIQUE headgear.
 

CONTACT INFORMATION

Mailing Address

Toy Soldier Brigade
2705 Jockey Hollow Dr.
Toms River, New Jersey  08755-1900
U.S.A.

email - info@toysoldierbrigade.com

Phone - 732-276-5946

Please note that we are a web based business.
When calling for information you will probably get an answering machine.
Please leave a message and we will return your call as soon as possible.