Site Information

Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please note all returns are subject to a 10% restocking fee.

Please note we do not accept returns on 1:1 Replicas that were shipped out of the US.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are shipped at a flat rate of 3.95 within the U.S. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Domestic Shipping:

Due to another recent increase in shipping rates by the USPS we have had to make changes to our domestic shipping policies. Please note these rates are subject to change at any time.

We Are Now Offering FREE Shipping On All Domestic Toy Soldier Orders. This currently includes W. Britain.

Loose one sixth gear, books, model kits, full scale replica historic weapons, Hudson & Allen Studios scenery items, and The Good Soldier gift ware are shipped at a flat rate of 5.95 within the U.S.

If your order contains toy soldiers and any other product from our site you will be charged the 3.95 U.S. flat shipping rate.

Please note that Don Troiani Art Prints & Giclees are shipped at a flat rate of 20.00.

International Shipping:

We no longer offer overseas shipping outside of North America.  We will continue to ship to Canada & Mexico

Toy Soldier Orders:  International customers are not charged shipping at the time your toy soldier order is placed.  We will invoice you through PayPal for your shipping balance due after your order is prepared for shipment.  This insures the most accurate shipping rate.  We will not ship any international toy soldier orders unless they are fully insured.

All other items on our site will be charged shipping at the time the order is placed.

WE ARE NOT RESPONSIBLE FOR LOST OR DELAYED INTERNATIONAL PACKAGES SHIPPED WITHOUT INSURANCE.  Insurance is available upon request, so if you need it please ask. 

1st Class Mail International Service - Most affordable international service.  Delivery time varies depending on the location.  Usually, 7 to 30 days depending on customs delays.  Can be used for orders up to 4 pounds.  Insurance is available upon request. TSB is also not responsible for any additional duties or VAT taxes that the destination country may add to your incoming order.  Please check with your postal system or customs agency if you are not sure what these fees may be.

Priority Mail International - Faster for all international orders over 4 pounds.  Delivery averages 6 to 10 business days depending on your location and customs delays. Delivery status is available through the USPS website.  Insurance is available upon request.

Express Mail International - Fastest International shipping.  3 to 5 days, check delivery status with USPS Track & Confirm tool. Insured up to 100.00 with additional insurance available up to 5000.00.

Shipping Restrictions For Replica Firearms:

Some states impose legal restrictions regarding commerce in or ownership of replica firearms. The following shipping restrictions represent company policy and should not be considered legal advice to customers. Specific information regarding shipping restrictions is available on most official state websites or directly through offices of state secretaries or state legislatures.

California & Kansas:
Imitation Firearms, regardless of date, may only be shipped in conjunction with a frame or presentation box; or solely for export in interstate or foreign commerce; or solely for lawful use in theatrical productions; or for use in certified sporting events or competitions; or for use in military or civil defense or ceremonial activities; or for public display authorized by public or private schools.

Connecticut, Massachusetts,Wisconsin & Minnesota:
All replicas of antique firearms (pre-1898) are allowed. We will not ship replicas of modern firearms (post-1898) to these states. We ship all other catalog items to customers in these jurisdictions.

New York State & Puerto Rico:
Replicas of antique firearms (pre-1898) are allowed. We will only ship replicas of modern firearms (post-1898) to theatrical, military, police or other government accounts with valid proof of account identity. A copy of a valid purchase order will suffice.

Canada:
Replicas of flintlock, percussion, and cap and ball weapons are the only imitation firearms that can be shipped to Canada. Check your Customs and Postal Departments for import regulations and duties.

Back Orders:

Orders are shipped promptly; however, due to the nature of the special products we offer, we sometimes experience temporary out-of- stock situations (Back Orders). We will inform you of the Back Order and projected availability date as soon as possible. You have the option of waiting for the item or receiving a refund or store credit.

Shipping Address: Toy Soldier Brigade  2705 Jockey Hollow Drive  Toms River, NJ  08755-1900