- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We Are Now Offering FREE Shipping On All Domestic Toy Soldier Orders. This currently includes W. Britain.
Full scale replica historic weapons, Hudson & Allen Studios scenery items, and The Good Soldier giftware are shipped at a flat rate of 14.95 within the U.S., these are large heavy items, and must either ship UPS or USPS Priority Mail.
Please note that Don Troiani Art Prints & Giclees are shipped at a flat rate of 20.00. Troiani Soldier Studies Series prints are shipped at the flat rate of 13.00.
We no longer offer overseas shipping outside of North America.
Shipping Restrictions For Replica Firearms:
Some states impose legal restrictions regarding commerce in or ownership of replica firearms. The following shipping restrictions represent company policy and should not be considered legal advice to customers. Specific information regarding shipping restrictions is available on most official state websites or directly through offices of state secretaries or state legislatures.
California & Kansas:
Imitation Firearms, regardless of date, may only be shipped in conjunction with a frame or presentation box; or solely for export in interstate or foreign commerce; or solely for lawful use in theatrical productions; or for use in certified sporting events or competitions; or for use in military or civil defense or ceremonial activities; or for public display authorized by public or private schools.
Connecticut, Massachusetts,Wisconsin & Minnesota:
All replicas of antique firearms (pre-1898) are allowed. We will not ship replicas of modern firearms (post-1898) to these states. We ship all other catalog items to customers in these jurisdictions.
New York State & Puerto Rico:
Replicas of antique firearms (pre-1898) are allowed. We will only ship replicas of modern firearms (post-1898) to theatrical, military, police or other government accounts with valid proof of account identity. A copy of a valid purchase order will suffice.
Orders are shipped promptly; however, due to the nature of the special products we offer, we sometimes experience temporary out-of- stock situations (Back Orders). We will inform you of the Back Order and projected availability date as soon as possible. You have the option of waiting for the item or receiving a refund or store credit.
Shipping Address: Toy Soldier Brigade 2705 Jockey Hollow Drive, Toms River, NJ 08755-1900